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CONTACT US

For questions regarding the status of an order or return please email

orders@shoptrafficla.com

For information regarding all other inquiries please e-mail or call

contact@shoptrafficla.com

323.969.1988  Monday-Friday between 9am-5pm PST

You may also refer to our Terms & Conditions for information regarding the policies and procedures of shoptrafficla.com

TERMS & CONDITIONS


FREQUENTLY ASKED QUESTIONS


-GENERAL-

I like an item I see on your website, do you have it in your store?

Please call to confirm the availability of an item in one of our stores. All contact information for our stores can be found on the LOCATIONS page.

Where are you located and how late are you open?

All information regarding our retail locations can be found on the LOCATIONS page.

I have web-credit from a return of a web-order, can I use this in one of your stores?

Web-credit may only be used for purchases made on shoptrafficla.com

Do you have a size guide? 

Traffic Los Angeles carries a wide variety of designers from all over the world and features product identified by a variety of size scales. If you have a question about the particular fit or feel of a specific item, please e-mail your question to contact@shoptrafficla.com and provide a link to the item’s product page.

How do I get in contact with one of your buyers?

Please send an e-mail to info@shoptrafficla.com

Who do I contact for information regarding press or promotions?

Please send an e-mail to contact@shoptrafficla.com

-PLACING AN ORDER-

How do I know if my order went through?

You will receive an e-mail with your order # notifying you that your order has been placed. Once your order has been processed & shipped, you will receive an additional e-mail confirming that your payment has been accepted along with a tracking number for your order.

Please allow 1-2 work days for processing.  

Why was I charged a State Sales Tax when my order was shipped from a state other than my own?

Traffic Los Angeles operates in both Los Angeles & Dallas. As a result, all orders placed by customers located in either California or Texas will have their State’s Sales Tax added to the total amount of their order.

I just checked my credit card statement and I was charged multiple times? Why?

When attempting to place an order, your credit card enters the payment Authorization process and your credit card company then places a temporary hold on those funds. If you have entered the wrong billing or shipping information your payment will fail to validate and will be declined (this may also occur if your billing and shipping information are different). If your payment has been declined and you attempt to checkout multiple times, this will result in multiple credit card Authorizations.

Most credit card companies will release the Authorization between 2-5 business days after the failed order was placed. If your Authorization has yet to be released after 6 business days please first contact your bank. If after contacting your bank there has yet to be a resolution, please send an e-mail to contact@shoptrafficla.com

I just placed an order, can I cancel it?

An order may only be canceled prior to it’s being shipped but once you have received a confirmation e-mail with your tracking information, you may no longer cancel this order. Please e-mail orders@shoptrafficla.com with CANCEL and your order # in the subject. Depending on your bank/credit card company it may take 2-5 days for your funds to be returned to your account. 

-SHIPPING-

How are the shipping rates calculated?

Shipping rates are real time calculations based on the services provided by UPS (for domestic orders) and FedEx (for international orders).

Do you offer free shipping?

All domestic orders over $150 are eligible for free ground shipping.

All international orders over $1000 are eligible for free shipping.

I only received part of my order, where are the other items?

The inventory on shoptrafficla.com is a combination of pieces from both our Los Angeles & Dallas stores. There is a possibility that an order placed for multiple items may contain product from both stores. Such orders will be sent in separate packages with separate tracking numbers.  

I live in LA/Dallas, can I just pick my order up from one of your stores?

Web orders are considered separate from in-store orders and must be shipped to the address provided when the order was placed and verified.  

I am located outside the United States, can you still ship to me?

Yes, Traffic Los Angeles uses FedEx to ship all international orders. Consult www.fedex.com, or e-mail contact@shoptrafficla.com for additional questions regarding international shipping.

My order's tracking information indicates that a label has been created but does not include any information about my package’s whereabouts.

Please allow 1-2 days for your order to be processed. The situation described above may occur if the label for your order was created after our daily UPS/FedEx pick up or if the UPS/FedEx driver failed to scan the package. If the tracking information has not updated after 3 days, please send an e-mail to contact@shoptrafficla.com

My tracking information indicates that my order has been delivered but I have yet to receive the package.

If your tracking number indicates that your package has been delivered but you have yet to receive your package please wait and check again the next day. If the package has still not been delivered, please first contact UPS/FedEx. If they are unable to help you, please send an e-mail to orders@shoptrafficla.com with your order # as the subject.

*We require signatures on all deliveries. If you have chosen for the delivery service to drop off the package without a signature we are no longer responsible if the package is taken from your doorstep.

I am going out of town, can I change the delivery address for my order?

No, orders may only be shipped to the address provided when the order was placed and verified.

I prefer to use my own shipping account

We do allow customers to use their own Fed Ex or UPS account to ship their order, BUT if you chose this option we can no longer guarantee that your order will arrive and/or arrive safely. If you would like to use your personal account to ship your order, please e-mail your account information to contact@shoptrafficla.com and include your ORDER # in the subject.

-RETURNS-

*The policy below is only applicable to purchases made on shoptrafficla.com

How long do I have to return an item?

For an item or items to be eligible for a return, the item(s) must be returned back to Traffic Los Angeles no more than 7 days after the delivery of your order to the address you provided. The item(s) must be returned unused and in the same condition in which they were received, including all original packaging. All tags must remain untampered and attached to their original location including: store price tags, the ‘DO NOT REMOVE’ tag, and any designer tags.

Am I eligible for a full refund?

Only FULL PRICE items are eligible for a full refund minus the cost of shipping. If the customer has not returned the purchased item(s) back to Traffic Los Angeles in their original condition within the allotted 7 days since the original delivery of the purchase, unfortunately we cannot offer a refund or exchange.

Can I return a SALE item?

SALE items are not eligible for a refund but are eligible for an exchange, or a web-store credit minus the cost of shipping. If the customer has not returned the purchased item(s) back to Traffic Los Angeles in their original condition within the allotted 7 days since the original delivery of the purchase, unfortunately we cannot offer an exchange or web-store credit.

How do I process a return?

If you wish to return an item(or items), please send an e-mail including your order #, a brief description of the item(s) you wish to return(designer, garment type, color, and size) to orders@shoptrafficla.com with ‘RETURN of ORDER #(your order number)’ as the subject. If you are attempting to return a SALE item or items, please also include your preference for either a store credit or an exchange, along with information regarding the new item or items you would like to receive in exchange for your original purchase. *Your order number can be found in the confirmation e-mail you received upon placing your order.

What is your policy on return shipping?

CUSTOMERS ARE RESPONSIBLE FOR ALL RETURN SHIPPING COSTS.

Choose a trackable method of shipping as we cannot guarantee that we will receive your returned items unless we are able to track them and confirm they have arrived. We also suggest that you purchase shipping insurance.

Please direct all packages to:

Traffic Los Angeles
attn: WEB RETURNS
920, North Formosa Ave
Los Angeles, CA 90046
Tel: (323) 969-1988

When will I receive my refund?

Upon finishing an inspection of the policy criterion stated above, we will send you an e-mail (to the address provided when placing your original order) to notify you that we have received your returned item(s) along with information regarding the status of your refund. If approved, you will be issued a refund equal to the cost of the returned item(s) minus the cost of shipping. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

*Each credit card company/each bank has a unique timeline for processing returns and if you have yet to receive a refund please refer to the following steps: first check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted, next contact your bank. If you have completed these steps and still have yet to receive your refund, please contact us at orders@shoptrafficla.com

How do I receive my web-store credit?

Upon finishing an inspection of the policy criterion stated above, we will send you an e-mail (to the address provided when placing your original order) to notify you that we have received your returned item(s). If approved, the e-mail will include an alphanumeric code which can be used to redeem your web-store credit at the check out stage of your next purchase. Your web-store credit is equal to the cost of the returned item(s) minus the cost of shipping and is valid for one year beginning on the date it was issued and is only available for use on website purchases. It is your responsibility as the customer to save or remember your web-store credit code as Traffic Los Angeles can only honor the remaining balance if the web-store credit code is presented.

How do I exchange an item?

Upon finishing an inspection of the policy criterion stated above, we will send you an e-mail (to the address provided when placing your original order) to notify you that we have received your returned item(s). We will also include a confirmation of the new item or items you would like to receive in exchange of your original order along with an invoice for the new shipping costs. If the cost of the new item(s) plus shipping is greater than your original purchase, an invoice will be sent for the balance. If you are returning a FULL PRICE item and the cost of the new item(s) plus shipping is less than your original purchase you will be issued a refund for the remaining balance. If you are returning a SALE item and the cost of the new item(s) plus shipping is less than your original purchase you will be issued a web-store credit for the remaining balance.

*For information regarding store credit please refer to the above paragraph.